Return and Refund Policy

Last Updated: 12 April 2026

At linocart.com, customer satisfaction is our priority. This Return and Refund Policy explains the conditions under which you can return products and request refunds for purchases made on our website.

1. Overview

By placing an order on linocart.com, you agree to the terms outlined in this policy. We aim to provide a smooth and transparent return and refund process for all our customers.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in original condition
  • The product is returned in its original packaging with all tags intact
  • The return request is made within 30 days of delivery

Returns that do not meet these conditions may be rejected.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as final sale or clearance
  • Personal care or hygiene-related items
  • Customized or personalized products
  • Digital products or downloadable items

4. Return Process

To initiate a return:

  1. Contact us at care@linocart.com with your order details
  2. Provide reason for return and supporting images (if applicable)
  3. Our team will review and provide return instructions

Please do not send products back without prior approval.

5. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for lost or damaged returns

6. Refund Policy

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refund processing may take 5–10 business days, depending on your payment provider

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account
  • Contact your payment provider
  • If the issue persists, contact us at care@linocart.com

8. Exchange Policy

We only replace items if they are:

  • Defective or damaged
  • Incorrect items received

To request an exchange, contact us with proof (photos/videos).

9. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Notify us within 48 hours of delivery
  • Provide clear images or videos as evidence
  • We will arrange a replacement or refund at no extra cost

10. Order Cancellation

  • Orders can be canceled before they are shipped or processed
  • Once shipped, cancellation may not be possible

Refunds for canceled orders will be processed accordingly.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us: