Return & Refund Policy

Last Updated: May 2026

At LinoCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging with all accessories, manuals, tags, and labels attached.
  • Proof of purchase is provided.
  • The product is not listed under the non-returnable items section.

LinoCart reserves the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Clearance, final sale, or promotional items.
  • Customized or personalized products.
  • Gift cards and digital products.
  • Downloadable software or digital content.
  • Perishable goods.
  • Hygiene or personal care products that have been opened or used.
  • Products damaged due to misuse, negligence, or improper handling by the customer.

3. Return Process

To request a return:

  1. Contact our support team at care@linocart.com within 30 days of delivery.
  2. Include your order number and reason for the return.
  3. Attach photos or videos if the item is damaged, defective, or incorrect.
  4. Our team will review your request and provide return instructions.

Please do not send products back without prior approval.

4. Return Shipping Costs

Customer-Paid Return Shipping

Customers are responsible for return shipping costs when returning items due to:

  • Change of mind.
  • Ordering the wrong item.
  • No longer wanting the product.
  • Incorrect size, color, or variation selected by the customer.

LinoCart-Paid Return Shipping

LinoCart will cover return shipping costs if:

  • The item received is defective.
  • The item arrived damaged.
  • The wrong item was delivered.
  • The product is materially different from its description.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.
  • We may offer a replacement, exchange, store credit, or full refund at no additional cost.

6. Exchange Policy

We accept exchanges within 30 days of delivery for eligible products.

Exchanges may be approved when:

  • A defective product is received.
  • An incorrect item is delivered.
  • The requested replacement item is available in stock.

If a replacement item is unavailable, a refund may be issued.

7. Refund Policy

Once your return is received and inspected:

  • You will receive an email notification regarding approval or rejection.
  • Approved refunds will be issued to the original payment method.
  • Refund processing typically takes 3–5 business days after approval.
  • Depending on your bank or payment provider, additional processing time may apply.

Shipping fees, handling charges, and other non-refundable service fees may not be refunded unless the return is due to our error.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times vary.

If you still have not received your refund after completing these steps, contact us at:

care@linocart.com

9. Order Cancellation

Orders may be cancelled before they are shipped or processed.

Once an order has been shipped, cancellation may not be possible and the order may need to be returned according to this policy.

10. International Returns

Customers in the United States, United Arab Emirates, and other supported regions may request returns according to this policy. Return shipping instructions may vary depending on the destination country.

11. Contact Information

For questions regarding returns, refunds, or exchanges:

LinoCart
Email: care@linocart.com
Website: https://linocart.com

By placing an order on LinoCart, you agree to the terms outlined in this Return & Refund Policy.